Technology for Seamless Operations, Personalised Experiences

129% Improved ROI
45% Guest satisfaction
Trusted By

Solutions Overview

Operational efficiency elevation through seamless system integration and automated workflows with Gaia Connectors.
Operational workflows automation in physical spaces

Elevate operational efficiency with our Gaia Connectors, seamlessly bridging systems and existing infrastructure touchpoints to unleash the power of automated workflows.

Gaia app empowering staff with effortless personalised guest services and efficient guest flow management.
Effortless hyper-care experiences at scale

Empower your staff with our Gaia app, minimising their efforts while delivering personalised guest services and efficiently managing guest flows.

Valuable space management insights from diverse touchpoints within your physical space.
Space occupancy and utilisation analysis

Gain valuable space management insights generated from various touchpoints (CCTV cameras, door locks, area sensors) within your physical space.

At a glance

3Bn Sqf Field Tested
$120M Saved yearly through
automated workflows
50K Touchpoints connected
140 Locations covered

Clients

Leading Representative

“The way our operations were working was not sustainable”

Guest operations cannot really manage guests and properly track the services they provide. Gaia gave them the ability to have a better identification of the guests, and to anticipate and understand what each guest is supposed to be doing. They want to get rid of Whatsapp messages, as they receive thousands of messages in groups that are impossible to follow. What they wanted to achieve is service excellence with full awareness, and Gaia gives them that.

Leading Representative, International Sports Organisation
Matthew Lawson

“Game-changing guest experience”

Neoma demonstrated a genuine commitment to understand the nuances of luxury hospitality and to work with us to improve the overall guest experience. Neoma’s speed of development was very impressive and we continue to work closely with the team.

Matthew Lawson, Executive Director, The Peninsula Hotels Group
Chelsea Perino

“Data and AI for the best experience”

As we try to wrap our heads around what the future of work is going to look like, it's important that we rely on more than just our guts, and data and AI is going to play an ever more important role in helping us create the best and most personalised work experience for everyone.

Chelsea Perino, Managing Director, Global Marketing & Communications at The Executive Centre
Kathryn Yeung

“Truly the best and most reliable”

What we like about Neoma's service is its efficiency. Their work in Asia, that is a great advantage as we have many facilities in that region. They are very professional with a strong supporting team for service.

Kathryn Yeung, Regional Fitness Facility Manager, PURE Group
Michael Economakis

“They passed every single KPI”

We are pleased with the modularity and functionality of the platform as well as the excellent support from their professional team. They passed every single KPI that we and our customers set and they delivered.

Michael Economakis, CEO, SCCA Advisory

Leverage Your Data, Spaces
and People

Connect your siloed data across the cloud, edge, IoT and more with our GDPR-compliant platform

Gaia can drive results across spaces, operations, people, and marketing

How Gaia Works Connect the tech
you already use

You might have multiple datasets and systems — PMS, POS, physical documents and more. We help collate, analyse and disseminate this data to the right people, at the right place and time with access control and data privacy.

Gaia Connectors
Integrated Solutions for Streamlined Operations from Gaia Connectors
Gaia Staff App
Gaia Staff Application empowering efficiency and personalized guest experiences.
Management Dashboards
Elevating operational excellence through data-driven analytics and personalized interactions.
Gaia SDK
Powerful integration tools for enhanced application capabilities.
Touchpoints
Enhanced guest experiences and space optimisation through integrated smart technology.

What makes us different Innovation that’s
designed around you

Physical meets digital

Understand how people use your spaces and facilities, and digest this data into actionable analytics to drive customer retention and staff satisfaction.

Touchpoint agnostic

Our platform lets you choose the configuration that works best for your business. Whether that’s staff and guest apps, CCTV cameras, wearables, keycards, QR codes and more.

Privacy-first architecture

Neoma's end-to-end encryption frameworks and high-performance architecture are designed to ensure exceptional data security and GDPR-compliant systems.

Boost revenue, efficiency

Our clients have seen +20% improvements in operational efficiency, 3X faster checkins, speedier logistics, +45% boost in V/VIP satisfaction, elevated brand experiences and more.

A lean approach

Where possible we try to leverage our client’s existing infrastructure to minimise the impact of additional hardware and resources — for an experience that's designed with efficiency in mind.

The power of AI

By analysing patterns, predicting operations and optimising service delivery, Gaia can help schedule staff workflows based on footfall to cut operational costs, and deliver AI-driven personalised services at the perfect moment to improve loyalty.

AI for Human-centric
guest experiences

Whether it’s proactive guest recommendations, simplifying staff workflows, optimising space usage or saving costs, Neoma makes the experience faster, more efficient, and more delightful while keeping everyone on the same page.

Maximise your ROI

Automate and simplify your operations with secure solutions designed for experience-driven industries.

Maximise ROI with secure solutions for experience-driven industries.
129%
Average ROI
20%
Boost in operational gains
2.3%
Increase in return rate

Locations

Hong Kong. Paris.
Singapore. New Delhi.

Headquartered in Hong Kong,
innovating across the globe.

Latest

News and Insights

How workplace optimisation can help businesses save costs

EBOOKS

Personalisation with Privacy How we build personalised experiences that provide value without compromising guest privacy