Anticipate Needs and Elevate Operations
A real-time staff engagement platform that uses AI to act on guest needs to generate incremental revenue, ideal for owner-operators who put guests first.
Staff Assistant for Seamless Operations and world-class Experiences at Scale
Staff Assistant for Seamless Operations and
world-class Experiences at Scale
world-class Experiences at Scale
Staff Assistant for Seamless Operations and world-class Experiences at Scale
Solutions Overview
Guest Room
2 min waiting time at the breakfast (TV screen)
Housekeeping
“Please pick-up an empty tray near room 501”
(detected by camera feeds)
(detected by camera feeds)
Automated workflow replacing manual processes
Front Desk
“Welcome back Mr. Johnson” (Gaia Staff app/Hotel app)
Guest Recognition across hotel facilities
Chauffeur
“The front desk is notified of your arrival in 5 min”
Pool
“Mr. Jones is gluten intolerant” (voice-to-text synchronised with POS)
Guest Management for all guest interactions
Lounge
“Welcome to the Lounge Mrs. Smith”
Guest Recognition across hotel facilities
Staff Entrances
“No unauthorised entry detected”
Restaurant
“Room 405” (guest search by voice)
“Guest profiles: Mr and Mrs Martin, breakfast included”
“Guest profiles: Mr and Mrs Martin, breakfast included”
Guest Management for all guest interactions
Gaia staff app
Facilitate daily staff duties
Receive guest data , no manual search
Awareness about nearby guests
Hands-free voice and text
Gaia staff app
Facilitate daily staff duties
Receive , no manual search
Awareness about nearby guests
Hands-free voice and text
Measure guest retention across facilities
Review journey mapping
Determine area correlation
A Growing Inability to use Guest Data
Studies have shown that guests' expectations for a seamless and personalised service are constantly rising.
Everyday, for a 300-room hotel, an average of 2,000 additional pieces of information arise, requiring time to manage, retrieve, and report.
Meanwhile, staff are burdened with high expectations and less time as they juggle these demands.
For Staff
Optimise resources, minimise admin
24/7 staff ease and efficiency
Focus on guest relationship
Avoid the risk of error
For Guests
Seamless, yet personalised
Delightful experience at every step
Prevent repetitive data
Consistent service from all staff
For Guests
Seamless, yet personalised
Delightful experience at every step
Prevent repetitive data
Consistent service from all staff
How Gaia helps your property?
From customised guest recommendations to staff service efficiencies, Gaia converts real-time data into valuable business insights
Guest Recognition
Inform staff about nearby guests, with data sent by voice and text on phone, tablet, PC and smartwatch
PMS-based Insights
Help staff receive nearby guest data without search (room, booking, allergies, preferences, etc.) to avoid error
Efficient Communication
Housekeeping staff and managers are notified when guests leave their room and enter property facilities
Duties Optimisation
Gaia stays on top of traffic flows notifying staff where and when needed
Property Performance
Anonymous guest journey review, guest care, facilities usage, and more
Guest Recognition
Inform staff about nearby guests, with data sent by voice and text on phone, tablet, PC and smartwatch
PMS-based Insights
Help staff receive nearby guest data without search (room, booking, allergies, preferences, etc.) to avoid error
Efficient Communication
Housekeeping staff and managers are notified when guests leave their room and enter property facilities
Duties Optimisation
Gaia stays on top of traffic flows notifying staff where and when needed
Property Performance
Anonymous guest journey review, guest care, facilities usage, and more
Take action with our insights
Operational ease
Staff productivity
Increased revenues
Safety and wellbeing
No manual data search
Automated reporting
Error-free routine
AI-powered assistance
Decrease staff turnover
Optimise staff allocation
Focus on guests
Proactive alerts to staff
Tailor-made insights
Seamless journey
Up-sell and cross sell
Precise guest recognition
Awareness of allergies
Shape guest experience
Monitor preferences over time
Operational ease
No manual data search
Automated reporting
Error-free routine
AI-powered assistance
Staff productivity
Decrease staff turnover
Optimise staff allocation
Focus on guests
Proactive alerts to staff
Increased revenues
Tailor-made insights
Seamless journey
Up-sell and cross sell
Precise guest recognition
Safety and wellbeing
Awareness of allergies
Shape guest experience
Monitor preferences over time
Drive Measurable
Results
+20%
Operational gains
15%
Ancillary revenues
Award-winning
AI solution
Gaia's capabilities
scaled to your business
Field tested · 3Bn sqf
155 locations · 6 years
Neoma demonstrated a genuine commitment to understand the nuances of luxury hospitality and to work with us to improve the overall guest experience. Neoma’s speed of development was very impressive and we continue to work closely with the team.
Matthew Lawson
Executive Director
The Peninsula Hotels Group
As we try to wrap our heads around what the future of work is going to look like, it's important that we rely on more than just our guts, and data and AI is going to play an ever more important role in helping us create the best and most personalised work experience for everyone.
Chelsea Perino
Managing Director
Global Marketing & Communications,
The Executive Centre
What we like about Neoma's service is its efficiency. Their work in Asia, that is a great advantage as we have many facilities in that region. They are very professional with a strong supporting team for service.
Kathryn Yeung
Regional Fitness Facility Manager
PURE Group
We are pleased with the modularity and functionality of the platform as well as the excellent support from their professional team. They passed every single KPI that we and our customers set and they delivered.
Michael Economakis
CEO
SCCA Advisory
Leading Representative,
International Sports Organisation